Did MS Change the Shipping Policy for Broken Xbox 360s?
Today, a report appeared on The Consumerist claiming Microsoft is now asking owners of broken Xbox 360 systems to use their own shipping boxes to send the consoles to Microsoft for repair. A reader of The Consumerist by the name of Zach wrote:
My Xbox red-ringed for the second time this weekend. Which is almost a relief after hearing how bad my disc drive was sounding, but not so much after hearing the new policy. I was told that Xbox no longer ships out a box to you and you must find a box to ship it out in. Yeah I guess its not a big deal, but I think it gives them another thing to hold over your head; "We are sorry, Sir, but you didn't back it well enough and it appears the damage was due to shipping, we cannot help you."
We contacted the software giant to get the official word on this issue and a Microsoft spokesperson confirmed there has not been a change in the shipping policy, which always gave consumers two options.
"Reports that Microsoft now requires consumers to find their own packaging for sending product to Xbox 360 customer support are inaccurate. Our policy allows customers to choose whether they would like Microsoft to ship them a box and shipping label or print an electronic label and ship their console using their own packaging in an effort to speed up the repair process."
